Managing for the Unexpected


Adverse events and crises result from small problems allowed to grow. Professor Kathleen Sutcliffe shows how to anticipate and contain problems.

Adverse events and crises aren’t inevitable. They’re the result of small problems and lapses that shift and grow, eventually becoming too big to handle. Ross Professor Kathleen Sutcliffe shows how to develop an organization that can anticipate, contain, and repair vulnerabilities. Building this resilience prevents small problems from becoming full-blown crises.

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Ross Thought In Action By Kathleen Sutcliffe
Kathleen Sutcliffe

Kathleen Sutcliffe

  • Professor Emeritus of Business Administration
  • Professor Emeritus of Management and Organizations