Michigan Ross Named Top Provider in Executive Education by FT - Here Are Our Top Tips for Execs
Each year Michigan Ross transforms more than 4,000 executives around the world in roughly 30 open enrollment programs and dozens of custom programs. Ross Executive Education partners with organizations to create innovative change that allows individuals and teams to aim higher and achieve extraordinary business results.
But we’re not just about quantity – Michigan Ross was recently named a Top Global Executive Education Provider by the Financial Times. Ross fared exceptionally well in the areas of course design, faculty, learning impact, and aims achieved.
In the spirit of top lists, we’d like to share some quick tips stemming from several of our open-enrollment programs:
1. Keep it simple.
The commander's intent – a simple statement devoid of corporate speak – helps provide direction in unexpected situations with no clear solution.
Whether it be “nurture creativity” or “provide the best vacation experience,” a clear statement is crucial in a crisis. Make sure your statement is:
- Aligned with a mission or strategy
- Simple, clear, and short
- In your own words (no jargon)
- Concrete and actionable
- Meaningful and emotionally resonant
2. It’s all in how you frame it.
Frame experiences in a positive light to enable extraordinary performance. Here are five positive leadership principles you can implement:
- Emphasize positive qualities, existing strengths, and past successes to build on existing excellence.
- Approach negative experiences with a positive orientation to enhance their developmental value.
- Link and reinforce positive experiences over time to foster positive development cycles.
- Recognize others' struggles and respond by providing feedback, mentoring, coaching, training, and resources.
- Give frequent feedback about the positive impact your colleagues have on others.
3. Link culture to customers.
Linking your culture to your customers ensures that people feel, think, and act in a manner that is consistent with what your brand promises.
Adopting an outside-in view of culture improves both employee satisfaction and the bottom line. Follow these steps to achieve a more customer-centric culture:
- Define the right culture. What do you want to be known for?
- Translate the ideal customer-centered identity into employee behaviors.
- Design the right processes, practices, and structures for supporting and encouraging those behaviors.
4. Respect kindles creativity.
Michigan Ross research shows that respectful engagements in the workplace spark creativity in individuals and teams.
Respectful engagement is defined by behaviors such as recognizing another person, understanding and appreciating them, listening, attending to needs, emphasizing another's good qualities, and making requests not demands. Ross research has shown that organizations who do this well, like Pixar, are able to consistently develop high quality, creative products over a long period of time.
5. It’s not just what you know.
It’s who you know. A quick power audit can help determine just how valuable you are within your organization.
To perform a personal power audit, write down the names of your top 10 contacts, and assign each a number on a 10-point scale based on how much value you receive from them. Now do the same in reverse to determine what value you bring to them. Aim for mutually dependent relationships, which tend to be the most beneficial.