Amazon North American Customer Fulfillment Operations (First Pass Yield Project)
Recommend mechanisms to prevent and automatically resolve fulfillment process defects to improve efficiency and customer experience across the North American network.
I am an assistant professor of technology and operations at the University of Michigan Ross School of Business. My research interests involve (a)...
- Keith E. and Valerie J. Alessi Professor of Business Administration
- Professor of Management and Organizations
- Interim chair of Management and Organizations
Gretchen M. Spreitzer's research focuses on employee empowerment and leadership development, particularly within a context of organizational change...